Frequently Asked Questions
Everything you need to know about joining the coven.
When will my dark treasures ship?
Most orders are processed within 1-3 business days. Once your package has been summoned by the courier, you will receive a tracking number via email.
What is your return policy for unwanted items?
We offer a 30-day return window for most items in their original, unworn condition with tags attached. Please note that for hygiene reasons, earrings and intimates cannot be returned.
Do you ship to mortals worldwide?
Yes, we ship to most countries across the globe. International shipping rates and delivery times vary depending on your location and chosen shipping method.
How do I know which size will fit me best?
Each product page features a detailed size guide. Our clothing follows standard UK/US sizing, but we recommend checking specific measurements as fit can vary between occult styles.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options like Klarna and Afterpay to make your shopping experience seamless.
Are your products vegan-friendly?
We are proud to say that the vast majority of our products, including our footwear and bags, are made from high-quality vegan leather and synthetic materials.